Social Media
Reply to tricky comments
Paste the comment. Naise reads what is actually being asked underneath it and drafts replies that de-escalate, in your voice, with a route to somewhere private.
Watch the sessionThe brief Naise works from
Someone commented on our post about what the post was about: 'paste the comment'. The tone reads as the tone. Draft number of replies alternative replies that de-escalate without sounding corporate, stay strictly inside our brand voice, and move them to where to take it if the issue needs solving privately. Each reply must be under 40 words and must not start by thanking them for the feedback. First, tell me what they are actually upset about, which is often not what they wrote. Then say which of your replies to use in public and whether any part of this should not be answered publicly at all.
Highlighted words are the blanks you fill in. Leave one empty and Naise uses a sensible default.
Refill launch, pricing complaint
Three de-escalating replies under 40 words, built on what the commenter is actually angry about.
Inputs it asks for
what the post was about
For example: the refill launch
paste the comment
For example: so you made the bottle worse and charged me for the fix
the tone
For example: frustrated
number of replies
For example: 3
where to take it
For example: DM
Worth knowing
Naise drafts the replies in chat. It does not connect to your inbox or CRM, so posting them and tracking the resolution stays manual for now.